Terms & Conditions - The Orchid Florist

All prices are shown in New Zealand dollars.

Prices do not include the delivery fee.

All prices include New Zealand Goods and Services Tax (GST).

Product photographs all portray the median price range. Median and Premium prices will have a proportionate change in size and/or flowers and container value.

All designs depicted are a guide to the style of flowers, fruits, gourmet foods, containers and luxury goods that will be delivered. These products may vary according to regional and seasonal availability, or when they do not meet our standards. In these cases, we will substitute product of a similar style, quality and value to enable us to fulfil your order.

We are not a licensed florist and are therefore unable to provide alcohol in our gift baskets.

Our Guarantee

The Orchid Florist guarantees the freshness, flower quality and value of every order. Each bouquet or arrangement delivered by the Orchid Florist has been created by a professional florist.

Delivery will be made on the day requested, and every effort will be made to comply with preferred time requests.

Funeral deliveries will of course be made to specific times, provided such times are specified with the order, along with all relevant details of the deceased, funeral home, address, date and time of funeral. A phone number for a relative is often useful.

Complaints must be made within 48 hours of delivery.

Special conditions apply to deliveries to certain hospital wards with some wards having a no flower policy.

Please contact us if there are any doubts.

Product Images

Product photographs all portray the median price range. Median and Premium prices will have a proportionate change in size and/or flowers and container value.

All designs depicted are a guide to the style of flowers, fruits, gourmet foods, containers and luxury goods that will be delivered. These products may vary according to regional and seasonal availability, or when they do not meet our standards.

In these cases, we will substitute product of a similar style, quality and value to enable us to fulfil your order.

Terms and Acceptance of Orders

We will supply goods and services to you on these terms only unless we agree otherwise in writing.
We may amend these terms from time to time.
We are under no obligation to accept all or any of your orders.
Your online orders must be purchased via this website.
We do not supply our goods on an “approval” basis.
The name that will appear on your bank statement will be Orchid Florist Ltd.

Payment

All online Credit Card transactions are processed immediately with Bank. The payment page is hosted by PayPal and secured with 168 bit encryption. The card details you enter are safe because it is stored on PayPal's servers which are heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal do not directly connect their firewall-protected servers to the internet.
The name that will appear on your statement will be Orchid Florist Ltd.
Our website is secured by SHA256 SSL and TLS1.2.

Delivery

The Orchid Florist delivers seven days a week and as far afield as South Otago and into Central Otago given sufficient notice.

In Dunedin City and environs we run four deliveries Monday to Friday, two on a Saturday and one late morning delivery on a Sunday. Special Days such as Valentine’s Day and Mother’s Day we increase our delivery schedule accordingly.

Most deliveries can be carried out within 24 hours, but occasionally may be longer if a rural delivery or under exceptional circumstances.

Please contact us for advice regarding out of town deliveries.

Please note, we do not deliver on:

Christmas Day
Boxing Day
January 1^st
January 2^nd
Good Friday or Easter Sunday

All other deliveries on Public Holidays will incur a surcharge, please inquire for rates.

Returns

The Orchid Florist is committed to providing you with quality products.

If you are not completely satisfied with any product, you must notify us within 48 hours of the delivery date.

Exchanges, should they be required, will be processed as soon as your item is returned to us.

Refunds will be processed after a quality control has been carried out.

The post and packing is non-refundable and return is at your cost unless there is manufacturing defects (specifically relating to non-floral products).

Our returns address is:

The Orchid Florist Ltd.
Shop 14A, Centre City Mall
133 Great King Street
Dunedin 9016
Otago
New Zealand

Warranties

We warrant that the goods supplied are free from defects.
All other guarantees, warranties and representations in relation to the goods or their supply are excluded except to the extent that we cannot lawfully exclude them.
Goods advertised by reference to pictures might not be identical to the pictures when sold.

Consumer Guarantees Act 1993 (the “Act”)

When you purchase goods or services from us for business purposes, then:

The guarantees and rights expressed or implied in the Consumer Guarantees Act 1993 in your favour do not apply to the goods or services.

Limitation of Liability

We will not be liable for any indirect or consequential loss incurred by you as the result of any act or omission by us. We will not be liable to you:

For failure to deliver, or failure to deliver by a specified date, or
For loss caused by anything which is beyond our reasonable control

Our liability to you is otherwise limited to the value of the goods and/or services supplied by us and associated with your claim.We may, at our option and as appropriate, either:

Replace defective goods, or
Pay you the price (excluding GST) you paid us for the goods and/or services

We will not however accept responsibility for any defective goods unless:

You notify us of the defect within 48 hours of your receiving the goods, and
You allow us to fully investigate your claim
This clause will not apply to the extent that the law prohibits us from limiting our liability.

Order Cancellation

We will not accept cancellation of an order unless:

the goods are part of our normally held stock and we receive written notice of cancellation before the goods are loaded for delivery; or
if the goods do not form part of our normally held stock, we receive written notice of cancellation before we order the goods ourselves from a third party.

Waiver

If we delay or do not exercise any of our rights or remedies that will not be a waiver of the right or remedy.
Any waiver or consent we give you must be in writing and will be effective only in the specific instance and for the specific purpose for which it is given.

Severability

If part of this Agreement is deemed to be invalid, illegal or unenforceable the remaining provisions will remain in full force and effect.

Governing Law

These terms will be governed by New Zealand law and you agree to submit to the jurisdiction of the New Zealand Courts.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Dispute Resolution

If a dispute arises between both of us:

Both of us must first discuss the dispute and, in good faith, try and settle it between ourselves, and
If both of us cannot resolve the dispute both of us must then refer it to mediation by a LEADR qualified person before taking any other action.
This clause will not apply to an application by either of us for urgent interlocutory relief.