Orchid Florist - flower deliveries anywhere in New Zealand and the world.


Orchid Florist > Terms & Conditions
Terms & Conditions
All prices are shown in New Zealand dollars.

Prices do not include the delivery fee.

All prices include New Zealand Goods and Services Tax (GST).

Product photographs all portray the median price range. Median and Premium prices will have a proportionate change in size and/or flowers and container value.

All designs depicted are a guide to the style of flowers, fruits, gourmet foods, containers and luxury goods that will be delivered.  These products may vary according to regional and seasonal availability, or when they do not meet our standards.  In these cases, we will substitute product of a similar style, quality and value to enable us to fulfil your order.

We are not a licensed florist and are therefore unable to provide alcohol in our gift baskets.

Our Guarantee

The Orchid Florist guarantees the freshness, flower quality and value of every order.  Each bouquet or arrangement delivered by the Orchid Florist has been created by a professional florist.

Delivery will be made on the day requested, and every effort will be made to comply with preferred time requests.

Funeral deliveries will of course be made to specific times, provided such times are specified with the order, along with all relevant details of the deceased, funeral home, address, date and time of funeral.  A phone number for a relative is often useful.

Complaints must be made within 48 hours of delivery.

Special conditions apply to deliveries to certain hospital wards with some wards having a no flower policy. Please contact us if there are any doubts.





This online store is made available to you under the following policies and conditions:

Contacting us

The store owners can be contacted through the means described on the About page.

Electronic Payment

Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to the store owner, and are only seen by the payment processing network.

Currencies

Conversion rates are taken daily from the US stock exchange. These rates are intended as an indication of conversion rate only, and may be billed at the rate current at the time of transaction.

Customs

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Privacy

We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.


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